Effective Date: 01 Jan 2026
Tierra Stay (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full name
- Phone number
- Email address
- Residential address
- Government-issued ID details (as required by law at check-in)
- Payment details (processed via secure payment gateways)
B. Booking Information
- Check-in and check-out dates
- Number of guests
- Special requests
- Transaction details
C. Technical Information
- IP address
- Browser type
- Device information
- Pages visited on our website
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Confirm and manage bookings
- Process payments
- Provide customer support
- Send booking confirmations and important updates
- Improve our website and services
- Comply with legal and regulatory requirements
- Prevent fraud or unauthorized activities
We do not sell or rent your personal information to third parties.
3. Payment Security
All payments are processed through secure third-party payment gateways. Tierra Stay does not store complete credit/debit card details on its servers.
4. Sharing of Information
We may share your information:
- With government authorities if required by law
- With payment processors for transaction handling
- With service providers assisting in website hosting, IT services, or booking management
- When necessary to protect our legal rights
All third parties are obligated to keep your data confidential.
5. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings, though some website features may not function properly.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill booking obligations
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
7. Data Protection & Security
We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of electronic transmission is completely secure.
8. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data (subject to legal obligations)
Requests can be made using the contact details below.
9. Third-Party Booking Platforms
If you book through third-party platforms such as Airbnb, Agoda, MakeMyTrip, or similar platforms, your data may also be governed by their respective privacy policies.
10. Links to Other Websites
Our website may contain links to external websites. Tierra Stay is not responsible for the privacy practices of third-party websites.
11. Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. Changes to This Policy
Tierra Stay reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.
13. Contact Us
For questions regarding this Privacy Policy, please contact:
Tierra Stay
Phone: 01140846708
Email: [email protected]
Address: C-25, Sector-8, Noida, 201301
